Contact Middlesbrough Council

Contact details and the Referral and Information Record for Middlesbrough Council are provided here.

Contact points

Middlesbrough Council

 Middlesbrough Council

During working hours:

Monday to Thursday 8.30 am – 5.00 pm
 Friday 8.30 am – 4.30 pm

First Contact Team
Middlesbrough Wellbeing Care & Learning  Department
 Vancouver House
 Gurney Street
 TS1 9FU
 Tel: 01642 726004


Out of hours:

Emergency Duty Team
Tel: 01642 524 552 

Cleveland Police (Middlesbrough)

Tel: 01642 326 326

Making a referral

If you wish to make a referral, please download the referral form and complete all relevant sections prior to contacting us. 

Prior to referral, ask yourself these questions:

  • Have I assessed the child and documented my findings?
  • Have I documented existing risk factors or issues?
  • Is there any evidence of substance abuse, domestic abuse, mental illness, a chaotic lifestyle or missed appointments?
  • Has the Early Help Assessment Framework been followed?
  • Has the situation been discussed with the child’s parent(s)?
  • Who else is in the household?
  • Have I updated myself on the children’s recent health history (Health staff)?
  • Do I have knowledge of any siblings? May they be at risk of harm too?
  • Is there a social worker allocated? Have I discussed this referral with that social worker?
  • Has the situation been discussed with a manager/senior colleague for safeguarding?

By completing the form prior to making a call you will ensure that you have the following available:

  • The evidence triggering the call
  • A list of recent events
  • The child’s health record (Health staff)

GW 14.08.17

Web page update information


Page created (date):01 June 2011
Page last updated (date, name):14 Aug 2017, GW
Reason for update:Replace CAF with Early Help