Redcar & Cleveland Borough Council

During working hours:

The First Contact Team
 Redcar & Cleveland Childrens Services
 Seafield House
 Kirkleatham Street
 Redcar
 Redcar & Cleveland
 TS101SP
 Tel: (01642) 771500

Email: firstcontact@redcar-cleveland.gcsx.gov.uk

Out of hours:

Emergency Duty Team
 Tel: 01642 524 552 

In an emergency contact the Police on:

Tel: 01642 326326

Making a referral

If you wish to make a referral, please download the referral form and complete all relevant sections prior to contacting us. Please follow the instructions on the form for the procedure to be followed.

Prior to referral, ask yourself these questions:

• Have I assessed the child and documented my findings?
• Have I documented existing risk factors or issues?
• Is there any evidence of substance abuse, domestic abuse, mental illness, a chaotic lifestyle or missed appointments?
• Has the Early Help Assessment Framework been followed?
• Has the situation been discussed with the child’s parent(s)?
• Who else is in the household?
• Have I updated myself on the children’s recent health history (Health staff)?
• Do I have knowledge of any siblings? May they be at risk of harm too?
• Is there a social worker allocated? Have I discussed this referral with that social worker?
• Has the situation been discussed with a manager/senior colleague for safeguarding?

By completing the form prior to making a call you will ensure that you have the following available:

• The evidence triggering the call
• A list of recent events
• The child’s health record (Health staff)